Privacy policy
Last Updated: June 25, 2025
DutyPrint ("we", "our", "us") operates the DutyPrint website at https://dutyprint.myshopify.com ("Site") to offer curated products and services to our customers. This Privacy Policy describes how we collect, use, and protect your personal information when you use the Site, place an order, or otherwise interact with us.
By accessing or using our Site or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information, depending on your interaction with the Site:
Contact details: name, job title, email address, phone number, billing/shipping address
Demographics: postcode, preferences, interests
Account details: login credentials, preferences, saved items
Order details: items viewed, added to cart, purchased, returned, or exchanged
Payment information: credit/debit card data, payment method, transaction ID (processed securely via Shopify)
Device and usage data: IP address, browser, pages visited, interaction time, referral sources
Communication data: when you email or message us, including customer service inquiries or survey responses
We may also collect information indirectly through cookies or third-party services.
2. How We Use This Information
We use the information we collect for the following purposes:
To fulfill your orders and deliver products or services
Internal record keeping to help us manage operations and customer relationships
To improve our products and services, tailoring the experience based on your preferences
To send promotional emails, including updates on new products, special offers, or content we believe you'll find valuable
To conduct market research, including contacting you via email, phone, or mail for feedback
To personalize your shopping experience, including product recommendations
To ensure security, fraud detection, and safe processing of payments
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our Site. Cookies help us:
Analyze traffic and website usage
Remember preferences and track shopping cart contents
Customize content and ads
We may share cookie data with third-party partners such as:
Google Analytics
Facebook advertising tools
More information about cookies can be found at https://www.aboutcookies.org. You can choose to accept or decline cookies via your browser settings.
4. Sharing Your Personal Information
We may share your personal information:
With Shopify, our platform provider, to operate the store and process transactions
With service providers, such as payment processors, marketing platforms, and shipping providers
With third-party partners, for promotional purposes (only with your consent)
If required by law, or to respond to legal processes or government requests
In business transfers, such as mergers or acquisitions
We do not sell your personal data.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access or request a copy of the data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data
Opt out of promotional communications at any time
Limit or restrict the use of your data for marketing or advertising
Request information on how we use and disclose your data
To exercise your rights, email us at shop@dutyprint.com.
6. Data Security
We are committed to protecting your information. We use physical, electronic, and managerial safeguards to secure your data against unauthorized access or disclosure. However, no system is 100% secure. Please avoid sharing sensitive data via unsecured channels (e.g., email).
7. Data Retention
We retain your information for as long as necessary to:
Fulfill orders and provide services
Comply with legal obligations
Resolve disputes and enforce agreements
8. Children’s Privacy
Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us to request deletion.
9. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites. You should review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. You should review this page periodically to stay informed of any updates.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: shop@dutyprint.com